TravelBusinessClass · 13 octombrie 2026 · publicat pe rabota.md
Concierge / Customer Support Specialist
- Locație
- Chișinău
- Salariu
- Nespecificat
- Mod de lucru
- La locație
- Program
- Cu normă întreagă
- Experiență
- Fără experiență
Despre rol
Travel Business Class is looking for a Concierge to support clients booking business- and first-class flights. This role is ideal for someone with experience in air travel who enjoys helping people, pays attention to detail, and can handle client requests calmly and professionally.
Responsibilities
Requirements
What we offer
- Support clients after ticket purchase and assist with travel-related questions.
- Handle client requests by phone, email, and chat.
- Assist with seat selection, baggage, special meals, and other additional services.
- Coordinate with airlines and internal teams to resolve client requests.
- Inform clients about flight changes and explain the available options.
- Keep client information and request details up to date in the CRM.
- Provide attentive and professional service throughout the client’s journey.
- Previous experience in air travel or airline ticketing is required.
- Hands-on experience with at least one GDS is required: Amadeus, Sabre, or Travelport (Galileo).
- Strong spoken and written English for communication with clients.
- Clear communication skills and a helpful, client-focused approach.
- Attention to detail, responsibility, and strong organizational skills.
- Ability to remain calm and find solutions in unexpected situations.
- Confident computer skills and willingness to learn new systems.
- A role in an international company serving clients from the US.
- Product and process training, with support from the team.
- Opportunities to grow in customer service and the travel industry.
- Office-based work in Chișinău.
- Shift work; specific working hours and compensation are discussed during the interview.